Sendero Essentials
Welcome to Sendero Hotel!
Thank you for choosing Sendero Hotel. If you have any questions or need assistance, please do not hesitate to contact us. Your comfort and satisfaction are our top priorities.
GENERAL
Hotel Contact Information
Front Desk Hours: 6am – 10pm
Front Desk Phone/WhatsApp: +506 7017-1351
Email: FrontDesk@senderonosara.com
Wi-Fi
To connect to our Wi-Fi, please choose ‘Sendero Hotel Guests’ from the list of available networks and enter the Password: SenderoNosara2023
Parking
Parking is complimentary for guests, however, there are limited parking spaces available.
Housekeeping
Daily housekeeping service is available from 10am to 4pm. If you have any special requests, please visit the front desk.
Nosara Map
Click here to view our Sendero map of our favorite restaurants, shops and surrounding NCA trails: Nosara Map
Sendero Unique Experiences Guide
Click here to view our guide for our favorite experiences around town: Sendero Unique Experiences
IN-ROOM TECHNOLOGY
A/C
To adjust the temperature, direct the remote towards the unit to turn the air conditioning on, off or to make necessary changes. The temperature can be set to a minimum of 62.6°F (17°C) and a maximum of 86°F (30°C). To turn off the temperature displayed on the unit, click the LED button on the bottom right of the control.
Music Speakers (JBL GO3)
To power on the speaker, just press the power button located on the side; a white light will illuminate. For Bluetooth pairing, give the Bluetooth button a single click; the light will begin to flash rapidly, indicating it’s ready to pair. Next, access the settings on your phone, tap on Bluetooth, and you will find it listed under ‘Devices.’ Select the one labeled ‘JBL Go3,’ and you’re all set.
Music Speakers in Suites (Bang & Olufsen)
To power up the speaker, just press the power button once; a white light will illuminate. For Bluetooth pairing, press and hold the Bluetooth button for 5 seconds until the light turns blue and begins to flash. Then, go to your phone’s settings, tap on Bluetooth, and you’ll find it listed under ‘Devices.’ Choose ‘Beosound Explore.’ No app download is required.
Smart TV
To use a specific app, simply log in to your account and start enjoying it.
DINING
Coffee Station
Located next to the pool, Sendero offers complimentary coffee, tea and homemade breakfast breads daily from 6am to 11am, as well as freshly baked cookies and fruit-flavored water from 11am to 6pm.
Sendero Kitchen
Our onsite restaurant, Sendero Kitchen, offers hotel guests the opportunity to connect with the Nosara community through a blend of casual and fine dining options, as well as a vibrant après surf scene. The menu offers the highest quality and freshest ingredients at every meal.
Reservations: Make a reservation at the front desk or online here.
Sendero Kitchen Hours:
- Breakfast: 7am – 11am
- Lunch: 11am – 3pm
- Snacks: 3pm – 5pm
- Dinner: 5pm – 10pm
Coffee Truck Hours:
- 6am – 6pm
In Room Dining
Room Service Hours:
- 7am – 10pm Daily
Click here to view the Room Service menu and place your order online.
AMENITIES
Pool
Sendero’s pool is for guests only and is open from dawn to dusk.
Fitness Studio
Whether you prefer starting your day with an invigorating cardio circuit class or crave a soothing slow flow after hitting the surf, Sendero hosts a variety of expert-led classes tailored for just what your body needs.
View the studio schedule here.
Chorotega Surf School
Surf against the breathtaking backdrop of an expansive white sand beach and a lush junglescape. From an impressive selection of surfboards to rainfall showers for rinsing off post-surf, Sendero has all the amenities you need to have a great surfing experience.
Surf School Contact Info: +506 8730-4403
Surf School Email: chorotegas@gmail.com
Surf School Hours:
- 5:30am – 6pm
Laundry Service
Laundry service is available upon request. Please note that we use biodegradable products and our service is a wash, dry and fold service only. We cannot handle anything that requires special care, dry cleaning or is color fast. Rate: $1/clothing item + 13% VAT.
Bikes
The hotel provides complimentary bicycles for guests to use. If you’d like to use them, please request the key at the Front Desk.
deCerca
At Sendero Hotel, we are delighted to acknowledge our partnership with deCERCA Gallery, whose rotating art exhibits have truly transformed our spaces. This collaboration not only enhances the ambiance of our restaurant, sparking lively conversations among our staff and guests, but also aligns with our mission of supporting local artists and creatives. The curation and installation of artworks in our guest rooms bring vibrant energy and a unique touch to our hotel, which complements our goal of making every stay at Sendero an enriching experience. Together with deCERCA Gallery, we celebrate the power of art to enliven spaces and foster a deeper connection with our community.
deCerca Contact Info: +506 89244334
deCerca Email: store@galeriadecerca.com
STAFF GRATUITIES
We truly appreciate your stay with us. Our dedicated staff works diligently to ensure your experience is exceptional. If you’ve enjoyed outstanding service, and would like to give the staff gratuity, please feel free to do it here: Sendero Staff Gratuity
HOTEL POLICIES
Check-In/Check-Out
Check-in: 3:00pm
Check-out: 11:00am
Smoking Policy
Sendero is a 100% smoke, vape and flame-free property. A $250 cleaning surcharge will be imposed on any room where guests have burned candles, smoked (including e-cigarettes) or vaped in their room or anywhere on property.
Pet Policy
We are happy to offer dog-friendly lodging. Dogs are the only pets allowed, and we can only accommodate dogs under 45 lbs. with a maximum of 1 allowed per room. A pet fee of $50 per dog per night will be added to your room charges. Additional dog policy details:
- While we love our pets, not all of our guests feel the same way. For this reason, pets are never permitted in interior public spaces—they are permitted only in our exterior common areas and only while on leash.
- Pets must never be left in guest rooms alone.
- Dogs are never allowed in property pools, pool deck areas or indoor restaurants.
- If unregistered dogs are discovered in rooms, or if a pet causes stains or damage to a pet-friendly guest room, a charge of $250.00 will be added to the guest’s credit card on file.
Room Occupancies & Additional Persons Policy
Occupancy in all guest rooms at Sendero is limited to two people of any age, excluding our Suites with a max capacity of four people. However, we are able to provide pack ‘n plays or roll-away beds in certain rooms. For more information please contact the Reservation Team or Front Desk.
Alcohol Policy
Guests must be 18 years of age or older to consume alcohol. As our common spaces are used by all guests, we ask everyone to drink responsibly and be considerate of others around them.
Cancellation Policy
High Season: Nov 1 – April 30
Payment for the total amount of the reservation is charged upon making the reservation. If the reservation is canceled or modified within 90 days of the arrival date, 100% of the reservation is non refundable.
Green Season: May 1 – October 31
Guests have two option when making a reservation:
1 – A credit card is charged 100% of the reservation at the time of booking. This charge is non refundable, however, we provide a 15% discount on the room rate.
2 – A credit card is charged 50% of the total reservation at the time of booking. When guests arrive the remaining balance will be charged at check in. If the reservation is canceled or modified within 30 days of the arrival date, 100% of the reservation will be charged.
During all seasons, please note 100% of the total amount of the reservation will be charged in the case of a “no-show”.
Additionally, should you depart the hotel earlier than your scheduled check out date, the amount charged for the unused nights on your original reservation cannot be refunded.
Guest Responsibility
While accidents do happen, guests will be financially responsible for damages due to gross negligence. The hotel is not responsible for the loss of any valuables in guest rooms or automobiles. We recommend that money and other personal valuables are secured in the room’s safe.
Cash Free Property
Sendero is a cash free property, however, we accept a variety of payment methods including Visa, Mastercard, American Express and Discover.